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How We Handle Your Account and Rights

Our legal terms cover how your account data is managed, what rights you hold as a user, and what conditions apply to access — where local law and eligible regions allow it. These policies are built around clarity, not fine print.

Account TermsData & PrivacyUser RightsJurisdiction NoticeContact Paths
1xbett How We Handle Your Account and Rights
HOW WE PROTECT YOU

Data Handling, Security and Your Account

We take the security of your account and personal data seriously. These are the four practices that underpin how we operate — from the moment you register to the point you request an account change.

Data Retention

We retain your account data only as long as necessary under applicable law. You can request a copy of what we hold or ask for deletion by contacting support with your account ID.

Cookie Policy

We use session and analytics cookies to keep your account login stable and improve page performance. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice any unrecognised activity, change your password immediately and contact live chat to flag the account.

Requesting Changes

To update your registered wallet — DANA, OVO, or GoPay — or to correct profile details, submit a request through support with identity verification. Changes take up to two business days.

POLICY CONTACT

Reach Us on Legal or Account Matters

If you have questions about how our terms apply to your account, how your data is used, or how to request a correction or deletion, our support team handles policy queries directly. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Open the chat widget from your account dashboard. Policy and account queries are handled by the same team — cite your account ID when you connect.
Email Support Send your legal or data query to our support address. Include your registered wallet name — DANA, OVO, or GoPay — so we can locate your account quickly.
Help Centre Our Help Centre carries the current version of our terms and policy documents. Check there first for standard questions about data retention and account rights.

Frequently Asked Policy Questions

Below are the questions we hear most often about terms, data rights, and account policy on 1xbett. If yours isn't covered here, our support team handles policy queries through live chat and email.

Access depends on your local jurisdiction. We do not make blanket eligibility statements. Check whether accessing this platform is lawful in your specific location under Indonesian law before registering.

We collect the information you provide at registration — name, contact details, and wallet identifiers for DANA, OVO, or GoPay. This data is used for account management and payment verification only.

Yes. Contact our support team through live chat or email with your account ID, and we will provide a summary of the personal data we hold under your profile within a reasonable timeframe.

Submit a deletion request through our support email. Include your registered account ID and wallet name. We process deletions in line with our data retention obligations under applicable law.

Delays usually happen when the wallet account name does not match the registered name on your 1xbett profile. Our team reviews mismatches manually. Contact live chat with your transaction reference to resolve it faster.

We may suspend accounts that breach our terms — including payment misuse or fraudulent activity. If you believe a suspension was made in error, contact support with your account ID to open a review. Players in Surabaya and other regions can reach us through the same channels.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.