Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a 1xbett account — from how deposits via DANA, OVO, and GoPay are handled to what happens if your account needs review.

Account eligibility rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension processContact and dispute path
1xbett Terms That Cover How Your Account Works
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Account Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your stored data via live chat.

Wallet Name Matching

Your DANA, OVO, or GoPay account name must match your registered 1xbett profile. Mismatches trigger a manual review before any withdrawal is processed — this protects your account.

Session and Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. You can clear cookies at any time; doing so will log you out of your current session.

How to Request Changes

To update your registered name, phone number or linked wallet, contact support via live chat with a valid ID. Changes take effect after our verification team confirms the documents.

REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Start a live chat session from your account dashboard. Our team handles terms queries, account holds and wallet verification questions directly in the chat window.
Email Support Send a detailed message to our support address for account disputes, term clarifications or withdrawal review requests. Include your account ID and wallet name for faster handling.
Account Help Centre The Help Centre inside your account covers common terms questions — from GoPay withdrawal limits to what triggers an account review — with step-by-step paths for each issue.

Common Questions About 1xbett Account Terms

These are the questions we hear most often about account rules, wallet terms, and how disputes are handled. If your question is not here, reach out via live chat from your account page.

Yes. The same account terms apply across DANA, OVO, and GoPay. Each payment channel has the same verification and name-matching requirements before a withdrawal is released.

If you do not accept a revised term, contact our support team before making your next deposit. Continuing to use your account after an update is published counts as acceptance.

Accounts can be placed under review if our system flags unusual activity or a wallet mismatch. Contact live chat with your account ID and the wallet details you use to start the review process.

Send a data request through live chat or email support with your registered account ID. We will compile your stored data and share it within the timeframe required by applicable rules.

The same account terms apply across Indonesia. Access and eligibility depend on local law and are available where local law permits — conditions do not vary by city or region within that framework.

Open a live chat session, request account closure, and withdraw any remaining balance to your OVO, DANA, or GoPay wallet first. Our team will confirm closure once the balance is cleared.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.